Customer replies, private Himasha recovery and parcel dispatch are available here.
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Camera
Live preview is mirrored for easier positioning. The captured image sent to the customer will be corrected to stay readable.
Open the webcam, hold the parcel label clearly, then capture.
Create customer
Create a customer/contact in the Inbox. This does not send a WhatsApp message automatically.
Labels
Create labels with your own colour. You can also rename a label or change its colour later. System keys such as SKU and INV stay unchanged internally so the workflow logic remains safe.
Create new label
Existing labels
Send to Label
Send one text message or image to every customer currently under the selected label.
Label 0 customers
WhatsApp may require an approved template when a customer is outside the normal customer-service messaging window.
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WhatsApp Call
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🧾 Himasha — Manual Sales Order
Select/create the customer in Inbox first. WhatsApp number is required; a second mobile number is optional.
Province / State and Country are filled automatically from the delivery location. Himasha verifies SKU/stock, updates Zoho and sends the normal Sales Order Summary.
Required. This is the main customer WhatsApp number.
Optional. Must be different from the WhatsApp number.
📍 Delivery Address
Please correct this field
↩ Himasha — Sales Return
Enter the Zoho invoice number. This version treats invoice-number-only return as a full return of all invoice line quantities.
Himasha will create the Sales Return, mark the returned goods Received, create the Credit Note from that Sales Return, and apply available credit against the outstanding balance of the invoice.
Settings
Choose the Inbox appearance and configure the n8n Inbox API connection.
Appearance
Inbox API connection
Unified Meta Channels
Facebook Messenger — automatic multi-Page routing
CEXIMC uses the CXC Meta User Manager credential. Incoming Page ID decides which Page replies; no single Page ID is stored.
Not checked yet.
Webhook callbacksFacebook and Instagram callback paths
Instagram Accounts
Multi-account Instagram token registry
Add each Instagram Professional account ID and its Instagram API access token. Tokens are never returned to the browser after saving.
Use tokens generated from Instagram API with Instagram Login with instagram_business_basic and instagram_business_manage_messages.
WhatsApp Calling API
Make & receive WhatsApp voice calls
Calling must be enabled for this Meta business phone number and the Meta webhook must be subscribed to the calls field.
Final workflow behavior
Bulk + INV → CXC Customers + Label Broadcast
Bulk/wholesale customers are assigned to Bulk. Customers whose Sales Return is successfully Received are moved to Return Customer. For an eligible order_completed customer with a Zoho package, use Final Parcel Camera; the live preview is mirrored but the captured image stays readable. After the courier message the customer moves INV → CXC Customers. Use the ✉ icon beside any label to send a text/image broadcast to everyone in that label.
App shortcut
Install CEXIMC Inbox
Create an app icon on Windows or your phone for one-tap access.
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